You can ask us to delete your Sagscrm account and the data that goes with it at any time — from here, without signing in and without the app installed. Enter the email you sign in with and we will send a link to that inbox to confirm it is you.
1. How it works
- Enter your email above. If it belongs to an account, we email it a confirmation link that works for 60 minutes.
- Open the link and press Confirm deletion. Nothing happens until you do, so a link opened by someone else, or by a mail scanner, deletes nothing.
- We delete the account within 30 days of your confirmation, usually within a few working days.
Cannot reach that inbox any more? Write to privacy@sagscrm.com from an address we can match to the account and we will verify it another way.
2. What is deleted
If you own the business workspace
Deleting the owner's account deletes the whole workspace, because nobody would be left who could run it: your profile and login, every staff login, and all products, stock records, orders, customers, agents, waybills, finance entries, sales forms, sales pages, uploaded images, campaigns, integrations and settings.
If you are a staff member
Your name, email, phone, password and sign-in sessions are deleted, along with your devices registered for notifications. Orders and records you worked on belong to the business you worked for and stay with it, no longer linked to you.
3. What we keep, and for how long
- Invoices and payment records for your subscription and notification credit — kept for as long as the law requires us to hold financial records.
- Security and audit logs — a record of what was done to an account, including its deletion, has to outlive the account.
- Backups — copies already in backups are overwritten within 30 days.
Nothing else is kept, and nothing kept is used for any other purpose.
4. Before you go
Deletion is final and cannot be undone. If you own a workspace, use the Export menu on each list (orders, products, customers and the rest) to download what you want to keep before you confirm.
5. Customers of a business
If you ordered from a business that uses Sagscrm, you do not have an account with us — your details belong to that business, so ask them first. If you cannot reach them, write to privacy@sagscrm.com and we will pass the request on. See our Privacy Policy for more.